Returns

Thank you for your interest in Zenarii Apparel. If you are not entirely satisfied with your purchase and/or product, we want to help in any way we can.

Our Return & Exchange Policy is as follows: 

RETURNS

If your order requires a return, please follow the instructions below.

*Please note that all returns must be made within 30 calendar days of the shipped date. Your item must be unused and in the same condition that you received it. Customers are responsible for return shipping.

1.  Please Email us at customerservice@zenarii.com to submit your request.

2. You will receive an email containing a Return Authorization Number.

3. Write the Return Authorization Number on the return slip located inside the original Zenarii Apparel Package.

4. Ship items to our mailing address:

     

    Zenarii Apparel

    707 W 38th St

    Suite 321

    Erie, PA 16508

     

    Please make SURE the following is in the return package to ensure faster service:

    • Items you are returning
    • Copy of the Return Slip (with RA number)

     

    EXCHANGES

            To exchange an item, the customer must return the unwanted item according to the return procedures listed above. 

    ERRORS

        If there is an error with your order, please send an email to customer service to resolve the issue as soon as possible.